404 McArthur Ave
Hours of Operation - September 1 to June 30
Monday - Tuesday: 8:00am to 7:00pm
Wednesday - Thursday: 8:00am to 7:30pm
Friday: 8:00am to 5:00pm
Summer Hours of Operation - July 1 to August 31
Monday - Tuesday - Thursday: 8:00am to 5:30pm
Wednesday: 8:00am to 7:30pm
Friday: 8:00am to 5:00pm
Next Unclaimed Items Sale: October 2016
What to do if you have lost an item:
Purse, wallet, instrument, laptop, medication:
Call the information centre at 613-563-4011 where staff will help you to locate the item. All found items must be picked up at the OC Transpo Lost & Found.
Call your phone for one hour after your loss. If someone answers, ask him or her to give your phone to a bus operator. If no one answers your phone, contact your service provider to postpone your service and call the OC Transpo Lost & Found at 10:30am the next day.
Call the Lost & Found at 11:00am on the day after your loss. Most bus passes that are found will arrive at the OC Transpo Lost & Found within 3 days of the loss. If a Presto card is alone, it will not be returned to the Lost & Found, whether there is a name on it or not. It is only returned if it is accompanied by an identifiable object, such as another piece of identification, a wallet, backpack, etc.
Miscellaneous items, ID cards, keys, bikes, sports equipment, winter wear items, umbrellas, clothing, books, backpacks, briefcases, jewelry:
Call the OC Transpo Lost & Found at 10:30am the day after your loss. When you call, please be ready to describe what your item looks like.
What to do if you have found an item:
You can give the item to any bus operator or give the item to a staff person at one of the OC Transpo stations, such as the Rideau Centre. Or, you can bring the item directly to the Lost & Found, at Heartwood House.
You will have the right to claim the item if it has not been claimed during the holding period.
Other important information:
Q - What is the holding period for lost items?
A - wallets, purses, laptops, jewelry: 3 months
cellphones: 2 months
winter wear items: 14 days
all other items: 31 days
Q - How many times should I call the Lost & Found about my item?
A - The successful return of your item begins with the kindness of the finder. Sometimes, the finder will try to find you on his/her own before turning your item into the Lost & Found. For this reason, we ask that you contact us for a period of 5 business days following the loss of your item. If your item has not come in within that time, either the item was not lost on an OC Transpo bus, or the finder did not turn the item in. We do not take names and numbers to call people who are looking to retrieve lost items, however if you email the Lost & Found, you will receive a reply within 3 business days.
Q - What will happen if my item is found?
A - When an OC Transpo staff person confirms that your item has arrived at the Lost & Found, she/he will ask you for your name and phone number. Your item will be placed in the pick-up box. When you arrive to claim your item, please inform the staff that your item is in the pick-up box and please have photo ID for your claim. You are expected to pick up your item within one week unless you make special arrangements for a later date.
Q - Can I arrange for someone else to pick up my item?
A - Yes. You must provide the name of the person in advance of the pick up. This person will be required to provide identification when the item is picked up.
Q - What happens to unclaimed items?
A - Some unclaimed items are given to charity. The remaining unclaimed items will be sold at Unclaimed Items Sales that are held at Heartwood House in the Spring and Fall, each year.
'Happy Returns' Labels
HAPPY RETURNS Identification Plan helps customers protect their items in the event of loss on OC Transpo buses. OC Transpo customers can receive free coded labels and cards which can be placed on bus pass photo ID cards, cell phones, purses, wallets, umbrellas, musical instruments, backpacks etc. Happy Returns customers are confidentially registered at the Lost & Found office. When a registered item arrives at the Lost & Found office, the owner will be called immediately. There is no guarantee that an item belonging to a Happy Returns customer will be returned. However over 75% of lost items are returned to the Lost & Found office, so the chances are high that your item will be returned.
Unclaimed Items Sales
Every Spring and Fall, Heartwood House hosts the OC Transpo Unclaimed Items Sale. All unclaimed items that have past the holding period are sold at the sales. This is an opportunity for the bargain hunter’s of Ottawa to purchase the many quality items that will be for sale. Items are sold from a range of 25 cents to $5, with some valuable items sold by silent auction. Don’t miss this great opportunity to scoop up the excellent deals!
The OC Transpo Lost & Found is managed by Heartwood House: au coeur de la vie. The compensation Heartwood House receives from the City of Ottawa is used to offset operating costs. With the support of Heartwood staff, our volunteers who are primarily from Heartwood Member Group programs learn valuable employment skills while delivering the services of the Lost & Found program. Over 30,000 items are received at the Lost & Found each year and approximately 26% of these items are returned to the rightful owners.
For information regarding Lost & Found administration, please contact Maureen Moloughney, Executive Director of Heartwood House, at 613-241-5937 or 613-563-4011.